Return/Refund Policy

Return/Refund Policy:

1. Cancellation We accept order cancellation before the product is shipped or produced. For order cancellations due to customer reasons, full refunds will be given to PayPal payments, while a 3.5% processing fee will be deducted for credit card payments. We cannot cancel the order if the product is already shipped out. 
2. Returns (if applicable) We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address. 
3. Notes Custom-order or personalized items do not have a right to 14 days refund. If the return is caused by the consumer, consumer should be responsible for the round way shipping fee and possible taxes.  If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
4. Refunds (if applicable) Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
5. Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at adv7075@gmail.com. Please contact our Customer service at  adv7075@gmail.com to get the return address.
6. Import duties EU Please note that we have no control over these charges and cannot predict their amount. Customs policies vary widely from country to country. Please contact your local customs office for further information.